Reference

Privacy Policy Data Handling

We collect and process account information to operate the platform, verify bKash, Nagad and Rocket transactions, and maintain security. This policy explains what data we gather, how we use it, and the choices you control.

Account verificationTransaction recordsCookie preferencesData requestsContact channels

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PRIVACY CONTACT

How to Reach Us About Your Data

Questions about what we collect, requests to view your data, or instructions to delete your account all go through the same support channels. Response time varies by request type—simple queries usually clear within a day; data-export or deletion requests take longer because we verify identity first.

Team online

Live chat

Open the chat widget in the account dashboard. Privacy and data requests are routed to a specialist team who will confirm your identity before proceeding with export or deletion.

Email support

Send your request from the registered email on your account. Include your mobile number and a brief description of what you need—view data, correct a detail, or close your account permanently.

Account settings

Toggle marketing preferences, update your email or mobile number, and review recent login sessions directly in settings. For data export or account closure, contact support with the verified email.

What We Collect & Why

ace657 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your mobile number, email and payment details to process deposits and withdrawals through bKash, Nagad and Rocket. We log session data—device type, IP address, browser—to detect unauthorized access and keep your account secure. Transaction history stays on file for

1
verification and dispute resolution. We use cookies to remember login state and preferences; you can disable non-essential cookies in your browser settings. We do not sell personal information to third parties. Marketing messages go only to users who opt in, and you can unsubscribe anytime from
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account settings. Data retention follows standard practice: active accounts keep records indefinitely; closed accounts retain transaction logs for regulatory and dispute windows as determined by regional requirements. If local law in Bangladesh requires specific retention periods or data-localization rules, those apply where the service is offered.
3
Availability depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect Your Information

Account credentials travel over encrypted connections, and payment details for bKash, Nagad and Rocket transactions are tokenized so card or wallet numbers never sit in plain text. We monitor login patterns to flag suspicious activity, and you receive an alert if a new device accesses your account.

Encryption & tokens

SSL secures data in transit; payment credentials are tokenized at the gateway. We store hashed passwords, not plain text, so even internal systems cannot reverse them to readable form.

Session monitoring

Logins from unfamiliar devices trigger email or SMS alerts. You can review active sessions in account settings and terminate any you do not recognize with one tap.

Cookie controls

Essential cookies keep you logged in; analytics cookies track page views to improve layout. Disable optional cookies in your browser, and the platform still works—you just see the login screen more often.

Data retention & deletion

Active accounts retain history indefinitely for dispute and tax records. Request account closure through support; we delete personal details and anonymize transaction logs after the regulatory window closes.

Privacy Policy FAQ

We collect mobile number, email, and payment details for bKash, Nagad or Rocket. Device and IP data are logged each session to detect unauthorized logins and secure your account against fraud.

Yes. Email support from your registered address, confirm your mobile number, and we will send a data export within a few business days. It includes registration details, transaction history and session logs.

Closed accounts retain transaction logs for the regulatory and dispute window—typically several years depending on local requirements in Bangladesh. Personal contact details are deleted once that period ends and anonymized records remain.

We do not sell data. Payment processors see transaction details necessary to clear bKash, Nagad and Rocket deposits. Marketing partners receive anonymized statistics only, never individual account information or contact details.

Open account settings, go to notifications, and toggle off marketing messages. You will still receive transactional alerts—deposit confirmations, withdrawal updates, security notices—but no promotional content.

Contact support to close your account. We delete your email, mobile number and login credentials immediately. Transaction history is anonymized and kept for the regulatory period, then purged from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy Data Handling

How to Reach Us About Your Data

Live chat

Email support

Account settings

How We Protect Your Information

Privacy Policy FAQ

01 What personal information does ace657 collect when I register?

02 Can I request a copy of the data you hold on my account?

03 How long do you keep my transaction records after I close my account?

04 Do you share my information with third parties or advertisers?

05 How do I stop receiving promotional emails and SMS from ace657?

06 What happens to my data if I request permanent account deletion?

Privacy Policy

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