Reference

Terms Conditions

We run ace657 for adults in Bangladesh where local law permits online gaming. These terms set out how your account works, what we expect from you, and what you can expect from us when you use the lobby, deposit via bKash or Nagad or…

Account eligibilityDeposit & withdrawal rulesDispute resolutionJurisdiction limitsContact paths
ace657 Terms Conditions
QUESTIONS & DISPUTES

How to Reach Us About Terms

If a term is unclear, if you believe we've applied a rule incorrectly, or if you want to close your account, contact us through any of the channels below. We aim to reply to email and live chat within twenty-four hours; phone support hours are listed on the contact page. For disputes we'll review your account history, the wager in question, and any screenshots or timestamps you provide, then explain our decision in writing.

Live Chat Open the chat bubble in the bottom right of any page; an agent will ask for your registered mobile number to pull up your account. Fastest route for deposit or withdrawal questions.
Email Support Send your query to the address shown on the contact page; include your account phone number and a brief description. We'll reply within one business day with next steps or a resolution.
Phone Line Call the Bangladesh support number listed under contact; you'll speak to a local agent who can check your balance, verify a transaction, or escalate a dispute to the compliance team.
ACCOUNT SECURITY

How We Handle Your Data Under These Terms

Your registration details, deposit records, and wager history are stored on secure servers and accessed only by authorized staff when resolving a support ticket or investigating suspicious activity. We do not sell your information to third parties. Payment credentials — your bKash, Nagad, Rocket account numbers — are used solely to verify ownership before processing withdrawals; we do not store your wallet PIN or OTP codes. Session cookies keep you logged in; functional cookies remember your preferred language and currency; you can disable non-essential cookies in browser settings without affecting core lobby functions.

Wallet Verification

We match the name on your ID to the name shown in your bKash, Nagad or Rocket app before approving a withdrawal. This step prevents fraud and ensures funds return to the account that made the deposit.

Login Security

Each session generates a unique token; when you log out or close the browser the token expires. We recommend enabling two-factor SMS on your account so only you can confirm login attempts from a new device.

Cookie Policy

Essential cookies handle login state and language preference; analytics cookies measure page load times and lobby navigation. You control non-essential cookies via the banner that appears on your first visit or in account settings anytime.

Data Retention

Transaction logs, bet slips and chat transcripts are kept for seven years to resolve disputes and comply with audit requirements. After that window we delete records permanently; you can request early deletion by closing your account.

Terms & Conditions FAQ

No. We allow one account per person; if we detect duplicates we'll close the extras and void any pending wagers. If you've forgotten your login, use the password-reset link rather than registering again.

We'll ask you to verify that the wallet belongs to you by uploading a screenshot showing your name. If you can't, we'll return the deposit and close your account to prevent fraud.

We post updates here and email you at the address on file when a change affects your rights or obligations. Minor wording fixes may not trigger an email; check this page periodically.

Contact us within fourteen days of the event settling. After that window we consider the result final and won't reopen the case unless you can show a clear technical error on our side.

If local law changes, withdraw your balance and close your account. We monitor regulatory updates but you are responsible for knowing whether use is permitted where you reside; continued access does not constitute legal advice.

No. Balances are non-transferable; the only way to move funds off the platform is to withdraw them to the bKash, Nagad or Rocket account you deposited from, after identity verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.